Refund and Returns Policy

 

Refund & Returns Policy

At Hemsvig Jewellery, we strive to provide quality products and a smooth shopping experience. By placing an order on our website, you agree to the terms outlined in this Refund & Returns Policy.

No Order Cancellation

Orders cannot be cancelled once they have been placed.

We request customers to carefully review their order details, products, quantities, and shipping information before completing their purchase.

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Return Eligibility

Due to the nature of imitation jewellery, returns will only be considered in the following cases:

• Wrong product received.
• Damaged product received.
• Missing item(s) in the package.

Returns, replacements, or refunds will not be accepted for:

• Change of mind.
• Personal preferences.
• Color variations caused by screen settings or photography.
• Size or fit-related concerns.
• Normal wear and tear.
• Damage caused after delivery due to misuse, improper handling, or storage.

Any issue must be reported within 48 hours of delivery.

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Mandatory Unboxing Video Requirement

To be eligible for any claim regarding damaged, incorrect, or missing items, customers must provide a complete, continuous, and unedited unboxing video.

The video must clearly show:

• The sealed package before opening.
• The shipping label on the package.
• The complete opening process from start to finish.
• All products received inside the package.

Important

Claims for damaged, incorrect, or missing products will not be considered without a full uninterrupted unboxing video.

Edited, cut, incomplete, or partially recorded videos will not be accepted as proof.

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Damaged, Incorrect, or Missing Items

If you receive a damaged product, incorrect item, or find any item missing from your order:

1. Contact us within 48 hours of delivery.
2. Provide your order number.
3. Share the complete unboxing video.
4. Submit supporting photos if requested by our team.

Our team will review the claim and respond after verification.

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Replacements & Refunds

Once a claim has been reviewed and approved:

• A replacement product may be offered, subject to stock availability.
• If a replacement is unavailable, a refund may be issued at the sole discretion of Hemsvig Jewellery.

Approved refunds, if applicable, will be processed to the original payment method used during purchase.

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Return Shipping Charges

If a return is approved, the customer is responsible for arranging the return shipment and bearing all return shipping costs.

Return shipping charges are non-refundable and will be borne entirely by the customer.

Hemsvig Jewellery is not responsible for products lost or damaged during return transit.

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Product Appearance Disclaimer

We make every effort to display product images, colors, and details accurately. However, slight variations may occur due to:

• Studio lighting.
• Photography.
• Device screen settings.
• Display resolutions.

Such minor variations are natural and shall not be considered defects.

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Contact Us

For any concerns regarding your order, please contact us:

Email: hemsvigjewellery@gmail.com
WhatsApp: +91 8667807074
Website: https://hemsvigjewellery.com

We are committed to addressing genuine concerns and providing the best possible support to our customers.

Thank you for shopping with Hemsvig Jewellery. 💎