Shipping Policy
At Hemsvig Jewellery, we strive to deliver your order with speed, precision, and care. Please read our shipping policy below for details on how and when your jewellery will reach you.
1. Shipping Locations
We currently ship to the following regions:
- Within India: We deliver across all major cities and regions.
- International Shipping: Available to selected countries. Please contact us for more information about international shipping availability and costs.
2. Processing Time
2.1. All orders are processed within 1-2 business days. Orders placed after 5 PM IST or on weekends and public holidays will be processed the next business day.
2.2. For custom or personalized orders, the processing time may take longer depending on the product. Estimated time for dispatch will be communicated via email once the order is confirmed.
3. Shipping Duration
3.1. Domestic Shipping (within India):
- Standard shipping: 5-7 business days
- Express shipping: 2-3 business days
3.2. International Shipping:
- Shipping times may vary depending on the destination country and customs regulations. Typically, international shipping takes 10-15 business days.
4. Shipping Costs
4.1. Domestic (India):
- Standard shipping: Free for all orders.
- Express shipping: Fees vary based on the region and the size of the package.
4.2. International:
- Shipping fees vary based on the destination and will be calculated during checkout.
4.3. Customers will be responsible for any customs duties, taxes, or additional fees applicable in their country.
5. Order Tracking
5.1. Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment in real time.
5.2. If you have not received your tracking number, please contact us at info@hemsvigjewellery.com.
6. Delayed or Lost Shipments
6.1. While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, strikes, or customs delays may affect your delivery schedule. We will notify you promptly if there are any significant delays.
6.2. If your order is delayed or you suspect it has been lost in transit, please contact us at info@hemsvigjewellery.com. We will investigate the matter with our shipping partners and provide a solution.
7. Shipping Restrictions
7.1. We are unable to ship to P.O. Box addresses.
7.2. Certain international destinations may have restrictions on shipping fine jewellery or precious materials. Please check with your local customs office before placing an order.
8. Damaged or Missing Items
8.1. If your package arrives damaged, please refuse to accept the delivery and notify us immediately.
8.2. In case of missing items or incorrect orders, please contact our customer service team at info@hemsvigjewellery.com within 48 hours of receiving your order.
9. Change of Shipping Address
9.1. If you need to change your shipping address after placing an order, please contact us as soon as possible at info@hemsvigjewellery.com. We will do our best to accommodate the change if the order has not yet been shipped.
Contact Information
For any questions related to shipping, feel free to reach out to us at:
Email: info@hemsvigjewellery.com
Phone: +91 9876543210
Address: Hemsvig Jewellery, 123, Elegance Avenue, Goldsmith District, Mumbai – 400001, India