Terms & Conditions

Effective Date: October 7, 2024

Welcome to Hemsvig Jewellery! These terms and conditions outline the rules and regulations for the use of our website and the purchase of products from us. By accessing this website or making a purchase, you agree to comply with and be bound by the following terms and conditions.

1. General

1.1. The website hemsvigjewellery.com is owned and operated by Hemsvig Jewellery (referred to as “we”, “us”, or “our”).

1.2. By accessing or using this website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website.

1.3. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the site following any changes signifies your acceptance of the updated terms.

2. Products and Services

2.1. Hemsvig Jewellery offers a curated selection of fine jewellery, including gold, silver, diamond, and gemstone pieces.

2.2. All products are subject to availability, and we reserve the right to limit the quantities of any products or services we offer.

2.3. We strive to display product colors and images as accurately as possible. However, we cannot guarantee that your monitor’s display will be accurate.

3. Pricing and Payment

3.1. All prices on our website are displayed in INR (Indian Rupees) and include applicable taxes unless otherwise noted.

3.2. We reserve the right to change the prices of our products at any time without prior notice. The price you pay for an item will be the price listed at the time of your purchase.

3.3. Payments are processed through secure third-party payment gateways. By making a purchase, you agree to the payment terms of the chosen payment processor. We accept all major credit/debit cards and other online payment methods as displayed on the website.

4. Orders and Shipping

4.1. When you place an order on our website, you are making an offer to purchase the selected items. We reserve the right to accept or reject any orders.

4.2. Orders are subject to availability, and we may need to cancel all or part of your order if an item is out of stock. In such cases, we will notify you promptly and refund any payments made for the unavailable items.

4.3. We strive to process and ship all orders within the specified timeframes. Delivery times may vary based on your location and the shipping option selected.

4.4. We are not responsible for any delays caused by shipping carriers or unforeseen circumstances beyond our control (e.g., weather, customs).

5. Returns and Exchanges

5.1. We want you to love your jewellery. If you are not satisfied with your purchase, you may return or exchange eligible items within 14 days of receipt.

5.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

5.3. Custom-made or personalized items are not eligible for returns unless defective.

5.4. The customer is responsible for return shipping costs unless the item is defective or the wrong item was shipped.

5.5. Refunds will be processed within 7-10 business days after we receive the returned item.

6. Intellectual Property

6.1. All content on this website, including but not limited to text, images, graphics, logos, and product descriptions, is the property of Hemsvig Jewellery or its licensors and is protected by applicable copyright and trademark laws.

6.2. You may not reproduce, distribute, modify, or otherwise use any of the website’s content without our prior written permission.

7. Limitation of Liability

7.1. Hemsvig Jewellery is not liable for any damages or losses arising from the use of or inability to use our website, products, or services.

7.2. We do not guarantee that the website will be error-free, uninterrupted, or secure at all times. We are not responsible for any technical issues beyond our control.

7.3. In no event shall Hemsvig Jewellery, its employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of the use of our website or products.

8. User Responsibilities

8.1. By using our website, you agree to provide accurate and current information during the checkout process.

8.2. You agree not to use our site for any unlawful purpose or in violation of these Terms & Conditions.

8.3. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.

9. Governing Law

9.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

9.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

10. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

Email: info@hemsvigjewellery.com
Phone: +91 9876543210
Address: Hemsvig Jewellery, 123, Elegance Avenue, Goldsmith District, Mumbai , India